If you are not satisfied with your purchase, you can return the product up to 14 days from the date you purchased it for a refund.
To make a return or exchange Vintage-Electrical Ltd you require to contact us first.
All returned items must be in the same condition as you received them. All returned items must be in the original packaging, unmarked and undamaged and be returned to Vintage-Electrical Ltd.
Merchandise ordered that has been returned will be subject to a restocking fee calculated at 20% of invoiced amount.
For any ‘Complete Light Fitting’ items, or ‘Made To Order’ items ordered and returned due to customer specification error or alteration, Vintage-Electrical Ltd may retain up to 50% of the invoiced amount. This includes most pendants, wall lights and table lamps sections.
Sale items are non refundable.
Any incorrect orders can be rectified once the the incorrect order is returned.
Please note, all returns will NOT include shipping costs unless it is a result of our error.
You will be responsible for sorting your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Please return items to the address they came from.