We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-2 weeks. Please check prior to ordering if you have a deadline.
We provide free shipping via Fedex Express, All international shipping costs are calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us. International shipping requires a physical address. PO Boxes will not be accepted for international orders.
When shipped, tracking codes are listed with your order on our website on “My Account” page. A signature is generally required for proof of delivery by you or an agent. You should choose this option if in doubt. If you allow “Authority to leave by default, neither Vintage-Electrical nor the Courier Company will accept any responsibility for the continued safe custody of the goods or its security and no proof of delivery shall be required to be supplied. With an ‘Authority to Leave’ the risk for the goods passes to the purchaser (you) immediately upon delivery.
For the security of any delivery we strongly recommend a delivery address where someone is in attendance between the hours of 8:30am and 5:30pm Monday – Friday to sign for the goods.
International Air Freight via Fedex Express includes the delivery service but not the cost of brokering your shipment through local customs offices, and it does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties.
These taxes and duties will be collected prior to delivery and are not the responsibility of Maxlume. Packages refused at the time of delivery will not be automatically refunded. In some instances we would need to pay tax to have a return take place. We reserve the right to withhold a charge for the value of goods, taxes and freight if return is arranged.