2.1 If you change your mind with your product(s) and would like to return your purchase this can be arranged by simply returning to Vintage-Electrical Ltd. You must notify us via email at info@vintage-electrical.co.uk and send the items back within 14 days of receiving the product(s) and return the item in its original packaging in a condition that is suitable for resale together with proof of purchase.  

2.2 Upon receipt of your product(s) we will:

2.2.1 inspect them to check that they are in their original packaging and are suitable for resale. Should the products fail the inspection they will remain your property and you will be responsible for their collection.

2.2.2 We hope you will be very happy with your purchase, however, if you decide to return anything from us, please notify us within 14 days of your intention to return goods. We’ll be happy to offer a refund if the product provided is returned unused/not installed, in its original packaging and in fully re-saleable condition. Returns should be made within 30 days from receipt of goods. If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item. If the product has been removed from the original packaging, we reserve the right to charge a re-packaging fee. If the product is returned outside of the 30 day window, we reserve the right to charge a late return fee.

For any items purchased within a sale or promotional period, the customer will be charged a fee of £6 per order for returns.

2.2.3 make any refund or store credit due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you, or after you inform us of your decision to cancel the order.

2.3 We recommend that you ensure the product(s) during transit and put into another box or wrap well to protect the original packaging.

2.4 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.

3. Exchanges

3.1 We hope that you love your products, but we will happily replace or exchange your product(s) if they are defective or damaged, or if you change your mind provided that you notify us within 14 days of receiving the product. Please note that any missing or wrongly sent items must be reported within 48 hours. 

3.2 If your item is damaged or faulty and you would like a replacement product, please do send pictures to our customer service team on and we can certainly resolve that for you. You will need to send us evidence of the damaged item and notify us within 14 days of delivery. Just send us an email at info@vintage-electrical.co.uk and we will proceed with the exchange as soon as possible. 

3.3 If you change your mind within 14 days of receiving your product, and would like to exchange your product for another one on our site, just send us an email at info@vintage-electrical.co.uk

Please note that you will be responsible for paying for your own delivery costs.

3.4 If it is impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.

Please note that for returns or exchanges, you will need to send them to the address below:

VINTAGE-ELECTRICAL LTD

RETURNS DEPARTMENT 

25 BRYGGEN RD,

LINCOLN COURT

KINGS LYNN,

NORFOLK,

PE30 2HZ

If you have a question that you can’t find here please feel free to contact info@vintage-electrical.co.uk