Returns

Returns

1. Refunds Policy

1. Returns Policy

1.1 We offer customers the option to request a refund or exchange up to 14 days after receiving your product(s).

1.2 This Returns Policy is separate from, and does not affect, the legal 14-day consumer “cooling off” period. Please see our Sale of goods T&C’s for more details. So, if you are a consumer, this Returns Policy only applies to returns sent back to us on days after receipt or if you don’t otherwise qualify under the 14-day cooling off rules as explained in our TCs. 

1.3 If you are a consumer, you also have certain legal rights if you purchase products which then turn out to be faulty. You can obtain further information about these legal rights by contacting the Citizens Advice Bureau (www.citizensadvice.org.uk) or call 03454 04 05 06). 

1.4 If 14 days have gone by since the product was delivered to you, unfortunately, we can’t offer you a refund or exchange for unwanted items. 

2. Refunds

2.1 If you change your mind with your product(s) and would like to return your purchase this can be arranged by simply returning to Vintage-Electrical Ltd. You must notify us via email at info@vintage-electrical.co.uk and send the items back within 14 days of receiving the product(s) and return the item in its original packaging in a condition that is suitable for resale together with proof of purchase.  

2.2 Upon receipt of your product(s) we will:

2.2.1 inspect them to check that they are in their original packaging and are suitable for resale. Should the products fail the inspection they will remain your property and you will be responsible for their collection.

2.2.2 We hope you will be very happy with your purchase, however, if you decide to return anything from us, please notify us within 14 days of your intention to return goods. We’ll be happy to offer a refund if the product provided is returned unused/not installed, in its original packaging and in fully re-saleable condition. Returns should be made within 30 days from receipt of goods. If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item. If the product has been removed from the original packaging, we reserve the right to charge a re-packaging fee. If the product is returned outside of the 30 day window, we reserve the right to charge a late return fee.

For any items purchased within a sale or promotional period, the customer will be charged a fee of £6 per order for returns.

2.2.3 make any refund or store credit due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you, or after you inform us of your decision to cancel the order.

2.3 We recommend that you ensure the product(s) during transit and put into another box or wrap well to protect the original packaging.

2.4 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.

3. Exchanges

3.1 We hope that you love your products, but we will happily replace or exchange your product(s) if they are defective or damaged, or if you change your mind provided that you notify us within 14 days of receiving the product. Please note that any missing or wrongly sent items must be reported within 48 hours. 

3.2 If your item is damaged or faulty and you would like a replacement product, please do send pictures to our customer service team on and we can certainly resolve that for you. You will need to send us evidence of the damaged item and notify us within 14 days of delivery. Just send us an email at info@vintage-electrical.co.uk and we will proceed with the exchange as soon as possible. 

3.3 If you change your mind within 14 days of receiving your product, and would like to exchange your product for another one on our site, just send us an email at info@vintage-electrical.co.uk

Please note that you will be responsible for paying for your own delivery costs.

3.4 If it is impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.

Please note that for returns or exchanges, you will need to send them to the address below:

VINTAGE-ELECTRICAL LTD

RETURNS DEPARTMENT 

25 BRYGGEN RD,

LINCOLN COURT

KINGS LYNN,

NORFOLK,

PE30 2HZ

If you have a question that you can’t find here please feel free to contact info@vintage-electrical.co.uk

Based on 2836 reviews
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Stunning light. Beautifully made

This light is of exceptional quality. Beautiful craftsmanship.

Gold bullion bar door stop

I never received this, ive paid in full, sent countless e mails with no replies,

Hi Andy,

Please view tracking details provided by Fedex below:

289496603827

We have emailed directly also with this information.

Kind Regards
The Vintage-Electrical Team

Fabulous small stool

I ordered a small Union Jack footstool to use at my desk.It came very quickly and perfectly packaged.It had the right vintage vibe for me and the quality is way above the price.Happy to order more products

Fantastic

Great product and fast delivery. Amazing

Well made - highly recommend

Very well constructed and finished. Fast delivery and overall great value for money.

Cawston XL - Original Grey Coolicon Slotted Lampshade Pendant Set Light *Worn* ~ 14 Inch

beautiful lampshades, unfortunately extra costs

the lampshades look good. The holes where the fitting has to go through are too big so that it does not fit together.
Unfortunately, in addition to shipping costs, I also had to pay import costs.

Good looking

First class products , we used in a orangery refurb on a period house , very smart , have bought before when doing same to a coach house refused to garage.

Great Light Switch - Love it!

Really nice quality vintage style light switch, just what I was looking for. Packaged safely and delivered swiftly. Recommended. Many thanks!

I bought this rack after seeing photos of champagne bottles in it, thinking it would be just right for storing my champagne. I was very disappointed because my bottles didn’t fit in the rack, nor did the prosecco. I thought the photos were very misleading

Hi there,
Please note these are designed to fit normal sized 75cl bottles of champagne or prosecco and can clearly be see they do from the photos provided.
Sorry to see your champagne bottles did not fit and I assume that is because they are larger than 75cl.

Kind Regards
The Vintage-Electrical Team

Love these boxes, have them on my wall as...

Love these boxes, have them on my wall as lavender planters and they look dab!

As described. Good quality. Prompt to arri...

As described. Good quality. Prompt to arrive.

Item lovely, great quality and looks fab a...

Item lovely, great quality and looks fab above my dinging table

Great light! So glad we ordered this item.

Great light! So glad we ordered this item.

Really pleased with my box which is a gift...

Really pleased with my box which is a gift for my daughter. Arrived promptly and well packaged.

Tolle Kisten sind das .Wie gewünscht

Tolle Kisten sind das .Wie gewünscht

6 Gang 2 Way Bronze Solid Cast Metal Conduit Light Switch Industrial - BS EN Vintage Crabtree 1950’s Style

Misleading images

Because the main picture shows the light with an orange bulb, it looked like the inside of the lamp was orange, which is what we wanted. All a bit confusing and rather disappointed to find it was white. Product was sturdy, and arrived quickly.

Hi there Peter,

We apologise for any confusion caused that's why we provide images of the product both with a light bulb on and off. We also show pictures of the product inside and out showing the inner and outer colour. We are glad to hear that you found the product sturdy and that it arrived quickly. We appreciate your feedback and hope you continue to enjoy your purchase.

Best,
The Vintage-Electrical Customer Service Team

Just what I was looking for. For my bott...

Just what I was looking for. For my bottles.

Moët & Chandon Champagne Crates

Excellent product at a good price. Good delivery. Thank you!

Very stylish and very well made,love them!

Very stylish and very well made,love them!

This goes perfectly with our copper piping...

This goes perfectly with our copper piping shelves in our dining room.

Item is excellent quality and arrived on t...

Item is excellent quality and arrived on time. Only issue is I was told the inlet was 20mm which would equate to 3/4 inch in our dumb American imperial measurements, when it arrived it seems that 1/2 inch conduit is a more suitable fit. Otherwise, the seller was prompt with a response. Overall, it will work for my needs and I am happy with the quality. Thank you.