RETURNS DRAFT

RETURNS

If you are not satisfied with your purchase, you can return the product up to 14 days from the date you purchased it for a refund.

If 14 days have gone by since the product was delivered to you, unfortunately, we can’t offer you a refund or exchange.

To make a return or exchange Vintage-Electrical Ltd you require to contact us first.

All returned items must be in the same condition as you received them. All returned items must be in the original packaging, unmarked and undamaged and be returned to Vintage-Electrical Ltd.

All Purchased, including sale items - we charge £14 per item on return to cover restocking.  

For any ‘Complete Light Fitting’ items, or ‘Made To Order’ items ordered and returned due to customer specification error or alteration, Vintage-Electrical Ltd may retain up to 20% of the invoiced amount. This includes most pendants, wall lights and table lamps sections.

Any incorrect orders can be rectified once the the incorrect order is returned.
Please note, all returns will NOT include shipping costs unless it is a result of our error.

You will be responsible for sorting your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Please return items to the address they came from.

 

 

Based on 2828 reviews
94%
(2656)
3%
(96)
1%
(38)
0%
(8)
1%
(30)
Good looking

First class products , we used in a orangery refurb on a period house , very smart , have bought before when doing same to a coach house refused to garage.

Great Light Switch - Love it!

Really nice quality vintage style light switch, just what I was looking for. Packaged safely and delivered swiftly. Recommended. Many thanks!

I bought this rack after seeing photos of champagne bottles in it, thinking it would be just right for storing my champagne. I was very disappointed because my bottles didn’t fit in the rack, nor did the prosecco. I thought the photos were very misleading

Hi there,
Please note these are designed to fit normal sized 75cl bottles of champagne or prosecco and can clearly be see they do from the photos provided.
Sorry to see your champagne bottles did not fit and I assume that is because they are larger than 75cl.

Kind Regards
The Vintage-Electrical Team

Love these boxes, have them on my wall as...

Love these boxes, have them on my wall as lavender planters and they look dab!

As described. Good quality. Prompt to arri...

As described. Good quality. Prompt to arrive.

Item lovely, great quality and looks fab a...

Item lovely, great quality and looks fab above my dinging table

Great light! So glad we ordered this item.

Great light! So glad we ordered this item.

Really pleased with my box which is a gift...

Really pleased with my box which is a gift for my daughter. Arrived promptly and well packaged.

Tolle Kisten sind das .Wie gewünscht

Tolle Kisten sind das .Wie gewünscht

6 Gang 2 Way Bronze Solid Cast Metal Conduit Light Switch Industrial - BS EN Vintage Crabtree 1950’s Style

Misleading images

Because the main picture shows the light with an orange bulb, it looked like the inside of the lamp was orange, which is what we wanted. All a bit confusing and rather disappointed to find it was white. Product was sturdy, and arrived quickly.

Hi there Peter,

We apologise for any confusion caused that's why we provide images of the product both with a light bulb on and off. We also show pictures of the product inside and out showing the inner and outer colour. We are glad to hear that you found the product sturdy and that it arrived quickly. We appreciate your feedback and hope you continue to enjoy your purchase.

Best,
The Vintage-Electrical Customer Service Team

Just what I was looking for. For my bott...

Just what I was looking for. For my bottles.

Moët & Chandon Champagne Crates

Excellent product at a good price. Good delivery. Thank you!

Very stylish and very well made,love them!

Very stylish and very well made,love them!

This goes perfectly with our copper piping...

This goes perfectly with our copper piping shelves in our dining room.

Item is excellent quality and arrived on t...

Item is excellent quality and arrived on time. Only issue is I was told the inlet was 20mm which would equate to 3/4 inch in our dumb American imperial measurements, when it arrived it seems that 1/2 inch conduit is a more suitable fit. Otherwise, the seller was prompt with a response. Overall, it will work for my needs and I am happy with the quality. Thank you.

Poor delivery

Parcel delivers to neighbour and no note left , say their for weeks and missed giving it as a present

Hi William,
Sorry to hear your neighbour had your parcel for several weeks without giving it to you. We can see from the tracking details it was delivered and Royal Mail would've left a card to say where it was left. Glad this is now sorted and you found your parcel.

Kind Regards
Steve
The Vintage-Electrical Team

Beautiful stylish lights

They look very retro, great quality at a good price and the colour is just right.

very good looking product, well made, and...

very good looking product, well made, and arrived on time

Lovely storage box. Very quick delivery a...

Lovely storage box. Very quick delivery and well packaged.

Lovely storage box. Free fast delivery.

Lovely storage box. Free fast delivery.

Great product, arrived quickly and very we...

Great product, arrived quickly and very well packaged. As described, the product comprises a number of separate components that require assembly and wiring. Although there were no instructions provided, it is reasonable intuitive and easy to assemble with the quality connectors provided. Great design, great quality and look great assembled. I would happily recommend.

The lights were so nice, I ordered a secon...

The lights were so nice, I ordered a second set

Nice product and like on the webpage

Nice product and like on the webpage