If you are not satisfied with your purchase, you can return the product up to 14 days from the date you purchased it for a refund.
If 14 days have gone by since the product was delivered to you, unfortunately, we can’t offer you a refund or exchange.
To make a return or exchange Vintage-Electrical Ltd you require to contact us first.
All returned items must be in the same condition as you received them. All returned items must be in the original packaging, unmarked and undamaged and be returned to Vintage-Electrical Ltd.
All Purchased, including sale items - we charge £14 per item on return to cover restocking.
For any ‘Complete Light Fitting’ items, or ‘Made To Order’ items ordered and returned due to customer specification error or alteration, Vintage-Electrical Ltd may retain up to 20% of the invoiced amount. This includes most pendants, wall lights and table lamps sections.
Any incorrect orders can be rectified once the the incorrect order is returned.
Please note, all returns will NOT include shipping costs unless it is a result of our error.
You will be responsible for sorting your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Please return items to the address they came from.